Website Privacy Policy

This Privacy Policy applies to all personal information collected by Trustee for CR & SL Baker Family Trust Trading as Winchelsea Wholefoods and Armstrong Creek Wholefoods ABN 13492281077 via the website located at www.armstrongcreekwholefoods.com.au. Your privacy is very important to us and we take it very seriously, we only collect the information that is necessary to provide our products and services.

1. WHAT IS “PERSONAL INFORMATION”?
   • 1.1 The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
     • 1.1.1 whether the information or opinion is true or not; and
     • 1.1.2 whether the information or opinion is recorded in a material form or not.
   • 1.2 If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
     
     
2. WHAT INFORMATION DO WE COLLECT?
   • 2.1 The kind of personal information that we collect from you will depend on how you use the website.
   • 2.2 The personal information which we collect and hold about you may include:
     • 2.2.1 Your name;
     • 2.2.2 Phone number;
     • 2.2.3 Email address;
     • 2.2.4 Home address;
     • 2.2.5 Credit card details (we do not directly store your card details, these are held by our payment provider, Stripe. Please visit their website for their terms and conditions www.stripe.com/au/privacy);
       
       

3. HOW WE COLLECT YOUR PERSONAL INFORMATION
   • 3.1 We may collect personal information from you whenever you voluntarily input such information into the website or provide to us via email.
   • 3.2 We will not sell, rent or otherwise agree to use this information to any third party unless you provide your consent to do so or if it is in accordance with the Australian Privacy Principles and the ordinary course of our business.
   • 3.3 We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
   • 3.4 You can refuse or disable cookies if you choose however please not that some parts of our website may become inaccessible or not function properly if cookies are not allowed or disabled.
     
     
4. PURPOSE OF COLLECTION
   • 4.1 The purpose for which we collect personal information is to provide you with the best service experience possible on the website. If you do not want to disclose your personal information you do not have to. It is your choice as to whether you wish to engage with us. However, if you do not wish to disclosure your information, we may be unable to provide you with our products and/or services.
   • 4.2 We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel and third-party providers including but not limited to Australia Post in the normal course of our business.
   • 4.3 By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
   • 4.4 You may also opt out of any future contacts from us at any time by contacting us.
     
     
5. PROTECTION OF PERSONAL INFORMATION

We have put in place practices to protect your personal information. We ensure that collection of personal information is encrypted and stored in a secure way.

6. ACCESS AND CORRECTION

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us.

7. COMPLAINT PROCEDURE
   • 7.1 If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us. All complaints will be considered by our business manager and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner. How to contact us about privacy
   • 7.2 If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us on (03) 5299 2091 or info@armstrongcreekwholefoods.com.au
     
     
8. OVERSEAS TRANSFER
   • 8.1 Your personal information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your personal information may be sent.
   • 8.2 If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction.
   • 8.3 If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia’s, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.
     
     
9. UPDATE

We may update this policy at any time by posting, uploading or otherwise displaying the updated policy on our website. You should check this site occasionally to be up to date with any changes